Return, Shipping & Replacement Policy


Perishable Return Policy All perishable items are final sale. Macaron Paris Cafe, nor Hough Bakery Chocolates Co., does not offer refunds for orders that are damaged beyond our control and does not accept returns on any perishable items due to health and state laws. Therefore we're not responsible for packages returned due to carrier damages. If your package was damaged due to carrier-mishandling, thus causing damage to the contents, please contact our Customer Support team within 855-846-4611 upon receipt for replacement or houghbakerygifts@gmail.com

Please provide the following:

Photos and details regarding the damaged order. We will open investigation with the carrier. Please note: we handle these inquiries on a case-by-case basis.

While there are many things we do to mitigate the risk of shipping fresh and frozen food around the country, unfortunately some things are outside of our control like the weather, transit delays, closures, high package volume (especially during holidays) or other uncontrollable events once the package is in the hands of FedEx, UPS or USPS. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date but we try our best!

Non Perishable Return Policy  You will need to ship us your order back. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Upon approval, your exchange or refund will be processed.  You will be responsible for paying for your own shipping costs for returning your item as shipping costs are non-refundable. If a refund is needed, the cost of return shipping will be deducted from your refund. Support team within 855-846-4611 upon receipt for replacement or houghbakerygifts@gmail.com